FREQUENTLY ASKED QUESTIONS

1. What are your services?

Request pick-up and delivery of the following:

• School Documents
• Religious Documents
• Personal Documents

2. How can i avail of your service?

Request pick-up and delivery of the following:

• Request for school documents: Navigate to SCHOOL DOCUMENT FORM and fill-up the forms with your details.
• Request for religious documents: Navigate to RELIGIOUS DOCUMENT FORM and fill-up the forms with your details.
• Request for personal documents: Navigate to PICKUP MY DOCS FORM and fill-up the forms with your details.

3. If I have some questions, how can i contact you?

• Please visit our contact page for details.
• You may also send an email to support@papeles.ph

4. Do you pick-up school and church documents from the province?

• Currently, we can only assist in processing documents from schools and churches wihtin Metro Manila. However, we can deliver locally and internationally

5. Do you process PSA documents such as Birth and Marriage Certificates, SSS, UMID, DTI, SEC, and other government documents?

• At the moment, we are not able to apply for government documents on your behalf. However, if you already applied and were notified that your document is ready, we can pick-up or claim them for you. Then we can facilitate delivery to your designated address both domestic and international.

6. What documents can you pick-up on our behalf?

• We can pick-up any document for you as long as the related school, company or government agency allows us to do so using your signed authorization letter along with a photocopy of you ID.

7. Do we need to secure a clearance from the Registrar’s Office before we can request for Transcript of Records and Diploma?

• Yes.

8. Can i request for a second copy of my Diploma?

• Yes. However, please provide an Affidavit of Loss as required by the school or an Affidavit of Submission if the copy is to be kept by the employer, embassy, or other institutions.